Thank you for considering booking with Experience500 for your upcoming travel needs. Please find below our terms and conditions which outline important information regarding cancellations, payments, and other aspects of our services.
- Booking and Payment: 1.1 To secure your booking, a deposit of 30% of the total cost must be paid upon confirmation. 1.2 The full payment must be made prior to the event. Each event will have different due dates due to the nature of our suppliers charges.
- Cancellation: 2.1 If you cancel your booking within 48 hours of the experience date, there will be no refund of any amounts paid. 2.2 If you cancel your booking more than 48 hours but less than 1 week before the departure date, a 30% cancellation fee will be charged. 2.3 If you cancel your booking more than 1 week before the event, a 20% cancellation fee may be charged.
- Changes to Bookings: 3.1 If you wish to change the date of your tour after the booking has been confirmed, we will do our best to accommodate your request, but changes are subject to availability. 3.2 Any changes to the booking may result in additional fees.
- Health and Safety: 4.1 It is your responsibility to ensure that you are medically and physically fit for the experience. 4.2 We reserve the right to refuse anyone who, in our opinion, is incapable of meeting the demands of the tour. 4.3 We reserve the right to alter or cancel the itinerary or any part of it at any time in the interest of safety or if we deem it necessary.
- Liability: 5.1 We accept no liability for any injury, loss, damage, accident, delay, or irregularity arising from circumstances beyond our control. 5.2 We accept no liability for any loss or damage to personal belongings. 5.3 We strongly recommend that you purchase travel insurance to cover any unforeseen circumstances.
By confirming your booking with us, you agree to be bound by these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.
